(28/09/22) Middle East Airlines (MEA) has
renewed a technology contract with SITA and moved the airport’s
baggage reconciliation system (BRS) at Rafic Hariri International
Airport (BEY) in Beirut to the cloud.
By installing SITA’s Bag Manager cloud solution,
the airport will be able to process around nine million bags per
year compared to three million bags in previous years without any
significant equipment investment.
The cloud-based technology solution will also be
pivotal in reducing the number of mishandled bags and supporting
quick repatriation of mishandled ones, leading to higher customer
satisfaction and decreased costs.
SITA Bag Manager tracks every
bag loaded onto an aircraft, a unit load device (ULD) or a cart.
It scans and evaluates the characteristics of each bag against the
flight parameters to ensure bags are loaded onto the right
Middle East Airlines A330 reg: OD-MED. Picture by Steven Howard of TravelNewsAsia.com
The SITA Baggage IT Insights 2022 report revealed
that the global mishandled baggage rate increased by 24% to 4.35
bags per thousand passengers in 2021 as the industry recovered
from the pandemic, primarily impacted by the quick resumption of
international travel and reduced workforces.
Dr. Adib Charif, Head of IT, MEA, said, “SITA has
been the provider of BRS at Rafic Hariri International Airport –
Beirut since 2009, and we’re excited to continue our technology
partnership with this next stage of our digitalization program. By
moving a server-based system to the cloud, we’ve cut down on
cumbersome operation procedures, eliminated regular maintenance
costs, and freed up resources to focus on other essential
services. We’re committed to giving passengers a seamless
passenger journey and leading the way in the region during the
MEA is the flag carrier of Lebanon and represents
around 40% of the traffic at the airport.
Middle East Airline
Ground Handing (MEAG, a subsidiary of MEA) represents 80% of the
baggage processing at the airport, while the remaining 20% is
handled by The Lebanese Air Transport (LAT) ground handlers,
which also installed SITA’s cloud-based BRS.
Integration with other SITA baggage solutions such
as Bag Journey and WorldTracer further helps to reduce the number
of mishandled baggage and quickly repatriate any mishandled ones.
Hani El Asaad, President, Middle East & Africa
SITA, said, “We’ve seen a global trend in the rate of mishandled
bags increasing in line with the rapid resumption of international
travel. Technology holds the solutions to the challenges our
industry is facing during this transformative post-pandemic
period, where airports and airlines need to achieve more with
less. We’re excited to partner again with MEA to deliver a smart
and agile cloud-based solution to overcome these hurdles, increase
operational efficiency and boost passenger confidence.”