American Airlines has confirmed plans to close
more Admirals Club lounges, reduce flight attendant-customer
interaction and maximizing space between customers on aircraft.
To maximise social distancing and minimize contact between flight
attendants and customers, American will offer limited food and
beverage options from 27 March through 30 April 2020.
The reduced service will be based on flight length
and destination, and the airline has indicated that it may even make bottled water and snacks
available at the gate in the near future.
For all flights
shorter than 2,200 miles (typically less than 4 1/2 hours):
Alcohol will not be available in Main Cabin. Alcohol will be
available on request in first class.
Beverages available on
request and limited to water, canned beverages or juice.
snacks or food for purchase will be served.
Meals will not be
offered in first class.
For all flights longer than 2,200
miles (typically more than 4 1/2 hours), including
transcontinental and flights to Hawaii:
Alcohol will not be
served in Main Cabin and Main Cabin Extra except on long-haul
international flights. Alcohol will be available in first class.
Other Main Cabin beverages will be served as usual.
or food for purchase will be served. Main Cabin meals will be
served on long-haul international flights.
First and business
class meals will be served on one tray versus in courses.
American will also suspend pre-departure beverage service on all
“Our flight attendants spend the most time with our
customers and play a critical role in ensuring the safety and
well-being of our customers,” said Jill Surdek, Senior Vice
President of Flight Service. “As a result of working with our
flight attendant team and the Association of Professional Flight
Attendants, we are taking these necessary steps today and will
continue to update our policies in response to guidance from the
American will temporarily close
most Admirals Club lounges, but will maintain front desk customer
service at large U.S. airports and at London’s Heathrow Airport.
These changes go into effect beginning Thursday, 26 March 2020.
committed to caring for customers through these unprecedented
times. Customer and team member wellbeing is foremost in our
minds,” said Kurt Stache, Senior Vice President of Customer
Experience. “As the travel mandates abate and the COVID19 crisis
subsides, we will explore how to manage annual membership benefits
for impacted customers — including for those with a membership
through the Citi / AAdvantage Executive card. We look forward to
welcoming back our loyal members soon.”
Also, and in response to Centers for Disease Control and
Prevention (CDC) social distancing guidelines, gate agents and flight attendants
will be able to proactively reassign seats to create more space
between customers beginning.
Once on board and provided
there aren’t any aircraft weight or balance restrictions,
customers can move to another seat within their ticketed cabin
subject to availability.
American will also block 50% of all
middle seats and all seats adjacent to Flight Attendant jump seats
on every flight.
checked pet services will be suspended beginning today, 25 March. Carry-on
pets and service and support animals are still permitted, as long
as they comply with existing requirements. American Airlines Cargo
will also still accept pets for transport, but with additional