Brian Chesky, Airbnb’s Co-founder, CEO and Head of
Community, has outlined several initiatives designed to support
hosts through the ongoing COVID19 crisis.
As part of this support package, Airbnb has said
that it will pay hosts a combined total of US$250 million to help
cover the cost of COVID19 cancellations.
When a guest cancels an accommodation reservation
due to a COVID19 related circumstance, with a check-in between 14
March and 31 May, Airbnb says that it will pay the hosts 25% of
what a host would normally have received through the cancellation
This applies retroactively to all COVID19 related
cancellations during this period. This cost will be covered
entirely by Airbnb and the payments will begin to be issued this
Guests with reservations booked on or before
14 March will still be able to cancel and receive a standard
refund or travel credit equivalent for 100% of what they paid.
Superhosts and Airbnb Experience
Airbnb is also creating a US$10 million relief
fund for Superhosts who rent out their own home and need help
paying their rent or mortgage, plus long-tenured Experience hosts
trying to make ends meet.
Airbnb employees started this fund with US$1
million in donations out of their own pockets, and the three
founders Joe, Nate and Brian, are personally contributing the
remaining US$9 million. This specific fund supports hosts from
every country and region except mainland China, where hosts
already have a dedicated assistance program. To qualify, hosts who
offer a place to stay must:
– Only share their primary or secondary
residence—no more than 2 active listings;
– Show a reliance on Airbnb as a vital source of
– Have a verified identity;
– Have been a Superhost for 1+ years; and
– Have lost a significant percentage of their
earnings due to COVID19.
Airbnb has stated that, “We want to support as
many hosts as we can, but we also want that support to be
meaningful. So we’ll be reviewing applications carefully and will
select only those hosts who demonstrate the most need.”
Airbnb is also creating a way for guests to donate
to any of the hosts who they’ve previously stayed with. This is
expected to go live later this month.