In attempt to be able to fit more paying
passengers on its planes, but also give customers flexibility, Air Canada has started offering rebooking
options to Economy Class customers on flights that are close to
The airline has also introduced additional
touchless processes at airports, and enhanced its inflight service
“As we rebuild our schedule, we are continually
increasing the range of products and services available to safely
and efficiently enhance our customers’ travel experience,” said
Andrew Yiu, Vice-President – Product at Air Canada. “As of
July 1, we will be transparent about flights booked close to capacity in Economy Class and will provide rebooking options for
customers booked on such flights. In addition, we are introducing
industry-leading, streamlined, touchless airport processes such as
TouchFree Bag Check and virtual queuing, and will be resuming
meals designed by our Canadian chef culinary panel. We continue to
assess new bio-safety initiatives to further build on the
multi-layered, bio-safety approach our best-in-class Air Canada CleanCare+
Program features to give customers confidence in a safe, secure,
and enhanced travel experience with Air Canada.”
Starting 1 July, Air Canada will replace its
policy of guaranteeing adjacent seats in Economy Class are empty
with a new process offering flexible rebooking options
On flights where Economy Class is booked close to capacity,
notification emails will be sent to Economy Class customers in
advance of check-in and announcements will be made at the
Customers will have the option to change to
another flight operating within three days or to the next
available flight without additional fees.
Touchless Services and Lounges
Air Canada has implemented TouchFree Bag Check for all domestic flights from Toronto,
Montreal, Vancouver and Calgary airports, and is now expanding
this process to other select Canadian airports, as well as for
customers departing on international flights.
Later in July, virtual queuing will also be introduced
at primary Canadian airports to more efficiently manage wait times
at select counters. Customers requiring service from an airport
agent can simply scan their boarding card to enter a virtual queue
and they will be notified via their smartphone to proceed to the
counter for assistance.
Maple Leaf Lounges are expected to
begin re-opening later this summer.
July, Air Canada will resume meal service planned by its panel of
celebrated Canadian chefs in Air Canada Signature Class, and for
the first time, will introduce chef-designed meals in Business
Class – North America.
Customers travelling on international
flights in Economy Class will receive what Air Canada calls “an enhanced meal service”.
Limited inflight food options in Economy Class onboard North
American flights greater than two hours will be re-introduced on a
Customers will also be offered an
expanded selection of alcoholic and non-alcoholic drinks adapted
by cabin and route.
In addition to Air Canada CleanCare+
customer care kits containing hand sanitizer, a mask,
antibacterial wipes, hand sanitizer, gloves, water bottle,
headphones and a snack, additional antibacterial wipes will be
available as part of each meal service and in lavatories. Pillows
and blankets will be offered again on all international flights
and presented to customers wrapped and sealed.
Air Canada’s summer schedule includes nearly 100
destinations across Canada, the US and worldwide.