Most of Air Astana and FlyArystan’s scheduled
flights are being suspended until 15 April 2020 following the
lockdown of Almaty and Nur-Sultan (the city formerly known as Astana) as a result of
progressive government restrictions intended to prevent the spread
of the COVID19 coronavirus.
International flights will now only be carried out
for the purpose of repatriating the citizens of Kazakhstan and
providing foreign citizens with the opportunity to leave the
The Air Astana Group of airlines will continue to operate
domestic flights as long as it is possible with the intention of
returning passengers to their place of permanent residence.
All passengers are advised to arrive at the airport at least
two hours prior to departure.
Both foreign and Kazakh passengers affected by
flight suspensions up to
15 April 2020 are eligible for refund by contacting [email protected] or by filling
out the refund form online.
Passengers can request flight
re-bookings or route changes up until the end of 2020.
With high call volumes being experienced, passengers
requesting refunds or re-booking are kindly requested to postpone
calls to Air Astana’s Information and Reservation Center until no
earlier than 72 hours before departure, in order that operators
can attend to the most urgent passenger requests.